FAQ
Find answers to common questions about our rugs, materials, care, shipping, and policies.
Some of the Most Asked Question
Zanalux rugs are crafted from 100% natural materials, primarily premium Moroccan wool and traditional plant- and mineral-based dyes.
The wool is sourced from Moroccan sheep known for durability and softness.
No synthetic fibers or chemical dyes are used.
Yes. All Zanalux rugs are made using natural, organic materials.
We avoid synthetic fibers, chemical treatments, and artificial dyes as part of our commitment to authenticity and sustainability.
Our rugs are designed to last a lifetime with proper care.
Handwoven by skilled Amazigh artisans using time-honored techniques, they are suitable for heavy foot traffic and everyday use.
Many customers enjoy their rugs for 10–20 years or more.
Amazigh rugs reflect the authentic heritage of the Amazigh (Berber) people.
Each piece features distinctive geometric patterns and bold symbolism, is handmade by individual artisans, and is one of a kind—never mass-produced
Light shedding may occur during the first few weeks, which is normal for natural wool rugs.
Gentle, regular vacuuming will minimize shedding, which typically subsides quickly.
Vacuum regularly using a gentle setting or brush attachment, following the direction of the pile.
Blot spills immediately with a clean, damp cloth.
For deep cleaning, we recommend professional dry cleaning every 1–2 years.
Avoid harsh chemicals and steam cleaning.
Home washing is not recommended. Water and detergents may damage natural fibers and dyes.
For minor stains, spot clean gently; for thorough cleaning, use professional dry-cleaning services.
How do I remove stains?
Blot spills immediately. For stubborn stains, use cool water with a small amount of mild soap and blot gently from the outside toward the center.
For difficult stains (wine, coffee), professional cleaning is advised.
Yes. Rotate your rug every 6 months to ensure even wear and extend its lifespan.
Avoid prolonged exposure to direct sunlight.
Use curtains or blinds and rotate the rug periodically.
Natural fading over time is normal and adds character.
Use a high-quality, non-slip rug pad made from natural materials.
Pads should be slightly smaller than the rug. Avoid rubber-based pads.
Common sizes include 3×5, 4×6, 5×8, 6×9, 8×10, and 9×12 ft, plus custom sizes upon request.
